Shipping + Delivery
Shipping and Delivery
Where do you ship?
Right now, the continental United States for free and Canada. If you live outside of those regions, please reach out to us directly at firstname.lastname@example.org, we're happy to coordinate shipping elsewhere.
What are the shipping costs?
We currently offer free shipping in the continental US and $40 flat rate shipping to Canada.
Where is my order shipping from?
Los Angeles, California.
Can I pick up my order locally?
We are working on it! We’d like to add this option in the near future, so stay tuned...
Can you ship to a P.O. box?
Unfortunately, we cannot ship to a P.O. box at this time. We apologize for any inconvenience.
What if my tracking information shows that my package has been delivered, but I did not receive it?
Once your package leaves work in progress HQ until it is delivered, all liability lies with UPS. Missing or stolen packages claims must be filed by the customer with UPS here. After the order is delivered, it becomes the customer’s responsibility. Work in progress cannot provide refunds for lost or stolen packages.
How can I track my order?
You will be sent an automated tracking link as soon as your order goes out. For orders placed on pre-sale, we will keep you up to date with the timeline.
What carriers do you use?
UPS and USPS.
How long does shipping take?
When will my order be delivered?
Once your order has shipped you will automatically be sent tracking information. *Please note that it may take a few hours for tracking information to appear.